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08/19/2025

Actions Speak Louder than Surveys

Survey overload is a barrier to member engagement

We have all been there. Your barista hands you a receipt with a QR code for "just two minutes of your thoughts," and your inbox is flooded with messages that start, "We value your opinion…" It's no wonder people are tuning out. 

Survey fatigue is real. And it's not just the survey — we're now dealing with "pre-survey fatigue." That's the moment of dread when you click the link, see 15 questions ahead and immediately close the tab. Once you get to the survey, recent scientific research shows that the more questions a survey asks, the more likely you are to skip questions.

For associations that rely on member input to improve programs, benefits, and engagement, this trend presents a challenge: How do you get meaningful feedback without burning out your audience?

Please select this link to read the complete article from Associations Now.

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